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Rayon Hotel Cancellation Policy

We know that circumstances may arise causing you to delay your visit.
Please notify us as soon as possible in case such a situation should occur.
The following terms apply to all cancellations:

  • For reservations that are cancelled three (3) months or more in advance, the client will receive a full refund of deposit paid.
  • For reservations that are cancelled thirty days in advance, the client will receive a refund less 10%, based on the total cost of the reservation.
  • For reservations cancelled two (2) weeks in advance, the client will receive a refund less 25%, based on the total cost of the reservation.
  • For reservations cancelled seven (7) days in advance, the client will receive a refund less 30%, based on the total cost of the reservation.
  • N.B. Reservations cancelled seven (7) days in advance on holidays or in peak season; there will be no refund of deposit paid.
  • For no shows there will be no refund.

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